Complaints
Client Complaint Procedures
Law Office of Kischa Hernandez, PLLC
We are committed to providing high-quality legal services and maintaining clear, respectful communication. If you have a concern or complaint about your experience with our office, we encourage you to bring it to our attention promptly so we can address it.
1. How to Submit a Complaint
You may submit a complaint in writing by email or mail:
• Email: attorney@kischalaw.com
• Mail: Law Office of Kischa Hernandez, PLLC
2001 Timberloch Place, Ste. 500, The Woodlands, Texas 77380
Please include your full name, contact information, and a brief description of your concern.
2. Our Response Process
Upon receiving your complaint, we will:
• Acknowledge receipt within 3 business days
• Review and investigate the concern promptly
• Provide a written response or request further information within 10 business days
3. Confidentiality
Your complaint will be handled confidentially and respectfully. We are committed to resolving concerns fairly and professionally.
4. Additional Resources
If your concern is not resolved to your satisfaction, you may contact the State Bar of Texas to file a formal grievance:
• State Bar of Texas – Office of Chief Disciplinary Counsel
Toll-Free: 1-800-932-1900
We value your feedback and view it as an opportunity to improve our service.